Real talk.
Real answers.
We ship fresh, living produce across the country. There's nuance to that. Here's everything you need to know before, during, and after your order.
We move on fresh produce time, not Amazon time — and that's intentional. Orders take 3–4 days to process from the moment you place them. That window exists because we're constantly receiving new shipments from Grenada to make sure whatever lands on your counter is as fresh as it gets. We're not pulling from a warehouse — we're pulling from the farm.
Once your order is processed and packed, you'll get a tracking number and your delivery arrives in 24–48 hours from there. Juices and beverages ship iced cold in insulated packaging — they'll arrive cold, sealed, and ready. You have nothing to worry about.
Herb-only orders process faster. If your cart is all herbs, no fruit or beverages, expect quicker turnaround than the standard 3–4 day window.
Real talk — the weight you receive can vary within the listed range, and there are real reasons for that. We ship across the entire USA, from Florida to Alaska, and what it takes to get fresh tropical fruit to you safely in Miami versus Anchorage involves very different packaging, insulation, transit times, and carrier requirements.
Packaging weight (insulation, breathability wrap) · Transit time (longer routes = more protective material) · Climate & temperature at origin and destination · Carrier rate fluctuations · Seasonal availability. All of this shifts constantly.
Always expect the lower end of the weight range — anything above that is a bonus. We're not trying to be slick about it — fresh tropical produce shipped coast-to-coast is a complex logistics operation and we'd rather be honest with you than overpromise.
Tropical fruit runs on warmth and darkness. Keep everything out of direct sunlight in a room that stays above 70°F. These are Caribbean fruits — they don't like cold and they don't like sitting in a window.
If your fruit arrived ripe and you can't eat it all at once, you can move it to the fridge to slow things down and extend shelf life. Just don't refrigerate unripe fruit — it will halt the ripening process and the texture won't recover.
Every Labay order ships with a Ripening Guide inside the box. It covers optimal storage, ripeness cues, and how to get the most out of each specific fruit you ordered. Read it before you unpack — it matters.
The pipeline is simple: our farms are in Grenada, West Indies. The produce makes its way to our market on Nostrand Avenue in the heart of Little Caribbean, Brooklyn — and from there, we ship every order domestically across the USA.
Everything you order comes from a real place with a real address. We're not a dropshipper, we're not a middleman, and we're not sourcing from a distributor. Grenada to Brooklyn to your door — that's the full chain, and we own every part of it.
1127 Nostrand Avenue, Brooklyn, NY 11234
Little Caribbean · Flatbush · All domestic orders ship from here.